The first section of this page contains information for our
customers who have a current service contract with us. These
are the contact numbers and the information for contacting us
if service contract holders need assistance. Following this section
is our standard, normal, service policy.
If you have a customer service contract with DicTran, follow the instructions provided in your Support Plan.
For those customers that do not have a customer service contract with
DicTran and you need initial installation help, please feel free to contact our Customer Service Department:
8:30 am -5:30 pm Eastern Time M-F: 1-800-841-6121 x3
Email: customerservice@dictran.com
Set up Support Ticket: http://support.dictran.com/
Our standard policy on service is as follows:
DicTran supports all of its own products.
You have a 30-day return policy, subject to a $35 restocking charge, on
our products.
If you should encounter difficulties with installation or usage,
please email us at CustomerService@DicTran.com or call our service
number. This is for existing customers of DicTran who have our products. Questions about the
product or sales information should be directed to CustomerService@DicTran.com or by calling toll-free 1-800-841-6121 x2.
To reach our customer service department, please call toll-free 1-800-841-6121 x2.
You may call after hours for your convenience if needed. After hours,
you will be presented with a voice menu. For service, choose #3. If you
need sales information, want to place an order, or need
product information, choose #2. Be sure to leave your number so your
call may be returned.
We do not provide service for your personal computer unless through an existing
service contract. In order to run our products on
your system, you must have the minimum requirements as stated below and
a SoundBlaster 16 compatible sound card.
Your first phone call to us is free, and we do provide a toll-free number. Before you call, make sure you have met the system requirements and
your sound card is compatible and you have followed all installation
instructions. If you still need assistance, please call customer service.
We will get you installed. After we have gotten you up and running
and installed properly, email questions concerning further service needs
may be directed to customer service by e-mailing CustomerService@DicTran.com.
All e-mail to us is free.
If you do call us for service following purchase, it is recommended that
you write down the instructions so that should you need to reinstall
our software, you will have those instructions for future use.
If you call us and your computer does not meet our minimum requirements,
we cannot service your hardware or computer and you will be directed
to your local computer service person.
Once you are installed, should you need service again
for your product, if you decide to call us for service rather than email us,
you will be asked for a credit card number. We will get all the details from you concerning the
problem and your time charges will start when we begin to actually fix
your problem. You will be billed at $22.50 per 15-minute period (or portion thereof) with a 15 minute minimum billed to your credit card.
